Configuring your RTU Over the Phone

 

Note: refer to the topic Keycode Programming Guide.

 

To read or alter configuration settings by phone place a call to the RTU from a touch tone telephone.  When the RTU answers, enter any key to start session (unless PINs are configured, then a valid PIN must be entered to start session). Once the session has started, the menu options are repeated.

 

Keypad #

Menu Options

1

Acknowledge ALL alarms, enter PROGRAM mode

2

Enter Read-Only PROGRAM mode (alarms are not acknowledged)

3

Acknowledge ALL alarms, then report all Unreported and Non-Normal Channels not linked to Destination

4

Enter SEARCH mode

5

Repeat the Menu Options

6

Repeat Unit ID message, Preliminary Report, and Alarm Report

9

Acknowledge ALL alarms, then report all Unreported and Unacknowledged Channels not linked to Destination

 

 

Enter PROGRAM mode by pressing the 1 key on the telephone keypad. The RTU will respond with, "Enter program code."

 

As with programming at the front panel, for most configuration items, you will have the choice between:

 

 

Note: You may instead enter a "2" which will get you into read-only Program Mode, which as a safety feature only allows you to review, not change, program settings.

 

Since some of the Front Panel keys are not found on a touch tone keypad, some special conventions apply for OTP (Over the Phone) keystroke interpretation:

 

Front Panel Key

Keypad Equivalent

ENTER

# # #

POINT

# *

MINUS

# #

CANCEL

# * *

 

To read existing configuration values:

 

  1. Enter a code at your touch-tone keypad
  2. Followed by the # # # key sequence (# # # is the code equating to the ENTER key, when programming over the phone)
  3. A voice will enunciate the existing setting or value without changing it.

 

To clear, erase, or reset a value or setting:

 

  1. Enter the code
  2. Followed by the reset delimiter **
  3. Then the # # # keys

 

To change a value or setting:

 

  1. Enter the code
  2. Followed by the command delimiter *
  3. Add the new value or setting
  4. Signal the end of the command string with # # # (the ENTER code).

 

Note: When you enter a leading #, the RTU does not yet know whether the intention is to enter # # # to indicate an ENTER or a single # as a prelude to something else.  Therefore it will respond to the first # with the word "pound" recited back.

 

Special case: Over the phone, you may not configure more than one consecutive dialing delay because two ## in a row is interpreted as MINUS when configuring.

 

Note: Some programming items can not be performed over the phone and are only available within Alarmware™. 

 

Note: The action of entering Program Mode automatically acknowledges all unacknowledged alarms, regardless of destination group.